Subscription and Billing Policy

Introduction

At FlowFinds, we offer various subscription plans designed to meet the diverse needs of our user base. This comprehensive policy outlines our subscription terms, detailed billing procedures, cancellation processes, and pricing structures. By subscribing to any FlowFinds service, you acknowledge that you have read, understood, and agree to be legally bound by all terms contained within this policy.

Available Subscription Plans

We offer flexible subscription options including monthly and weekly billing cycles to accommodate different user preferences and financial situations
Current pricing for all available plans is displayed prominently on our website and updated in real-time
Subscription plans are offered in multiple currencies to serve our global user base, including but not limited to USD (US Dollars) and GBP (British Pounds)
All billing cycles, trial periods, and policy effective dates are calculated based on Central European Time (CET/CEST) timezone
The specific currency applicable to your subscription will be clearly indicated during the checkout process and confirmed in your subscription confirmation email
Plan features, limitations, and benefits are detailed on our pricing page and may vary between subscription tiers

Detailed Billing Procedures

All subscriptions operate on a prepaid basis, meaning you are billed in advance for each upcoming billing cycle
Monthly subscription plans are billed every calendar month from your initial subscription date or trial conversion date
Payment processing occurs automatically using the payment method you have on file with your account
Billing dates remain consistent based on your original subscription date, regardless of when you update payment methods or make account changes
Failed payment attempts will trigger automatic retry processes over several days before account suspension

Auto-Renewal and Ongoing Billing Agreement

All FlowFinds subscriptions are designed with automatic renewal functionality to ensure uninterrupted service
By subscribing to any plan, you explicitly authorize FlowFinds to automatically charge your designated payment method at the beginning of each new billing cycle
This authorization remains in effect until you formally cancel your subscription through our established cancellation process
Auto-renewal ensures continuous access to all premium features without manual intervention required

Trial Period Terms and Conditions

Free trials, when offered, provide full access to premium features for a specified duration
Trial periods are calculated using 3 calendar days, not 72 hours, meaning if your trial starts on Monday, it ends at the end of Wednesday
All trials automatically convert to paid subscriptions immediately upon expiration unless cancelled beforehand
FlowFinds does not offer automatic cancellation at trial end – this is your responsibility as the subscriber
You maintain full responsibility for monitoring your trial period and initiating cancellation if you do not wish to continue with a paid subscription
Trial users receive email reminders about upcoming trial expiration dates

Comprehensive Cancellation Process

To cancel your subscription, you must contact our customer support team directly via email
Send your cancellation request to [email protected] with “Subscription Cancellation Request” in the subject line
Your cancellation request must include the following mandatory information:
Your complete full name as registered on the account
The email address associated with your FlowFinds account
Your reason for cancellation (optional but helps us improve our service)
Our customer support team will process all cancellation requests within 2 business days of receipt
You will receive a confirmation email once your cancellation has been successfully processed and your auto-renewal has been disabled
Important processing notes:
Cancellation requests lacking required information will be considered incomplete and will not be processed
If we request additional verification information and you fail to provide it, your cancellation will remain incomplete
All cancellations take effect at the end of your current billing cycle – you retain access until that date

Pricing and Currency Management Policies

Price Modification Rights and Procedures

FlowFinds reserves the right to modify subscription prices with the following limitations and procedures
Price increases for existing subscribers are capped at a maximum of 100% per increase from their current subscription rate
For active subscribers currently on paid plans, they remain locked into their current pricing structure for the duration of their continuous subscription
For users currently in trial periods whose trials have not yet ended, current market pricing will apply when their trial converts to a paid subscription
New subscribers will always pay current market rates as displayed at the time of their subscription
Price change notifications will be sent via email to existing subscribers when changes affect their renewal rates
Note: Recent pricing adjustment from $49 USD to $99 USD per month reflects current market positioning and service value

Currency Conversion and International Billing

FlowFinds may introduce new billing currencies to better serve regional markets
Currency changes apply only to new subscribers joining the service after the currency change implementation
Existing subscribers will continue to be billed in their original subscription currency for the duration of their continuous subscription
When new subscribers encounter both currency and price options:
They will see current pricing in the available currency for their region
The displayed price reflects current market rates and may not correlate to simple currency conversion calculations
Subscription terms are established based on the currency and pricing displayed at the time of subscription
New billing currencies are implemented to provide fair and accessible pricing across different international markets

Refund Policy and Procedures

All refund requests are handled according to our detailed Refund Policy, which is available at: https://www.flowfinds.me/refund-policy/
No refunds are provided for partial usage of any billing cycle – you pay for complete billing periods regardless of usage
Price increases, currency conversions, or regional pricing changes do not qualify as grounds for refund requests
Refund eligibility is determined on a case-by-case basis according to our established refund guidelines

Subscription Modifications and Changes

You may upgrade your subscription tier at any time, subject to plan availability
You may downgrade your subscription tier at any time, though certain feature restrictions may apply immediately
All subscription changes take effect at the beginning of your next billing cycle
When changing subscription tiers, current pricing and currency policies will apply to your new subscription level
Proration is not offered for mid-cycle subscription changes

Policy Modifications and Updates

FlowFinds reserves the right to modify, update, or completely revise any portion of this Subscription and Billing Policy at any time
Policy changes may be implemented to reflect business needs, legal requirements, or service improvements
Active paying subscribers will be notified of significant policy changes via email
Users currently in trial periods will not receive policy change notifications as they have not yet committed to paid subscription terms
Continued use of FlowFinds services following policy modifications constitutes your acceptance of the updated terms
It is your responsibility to periodically review this policy for updates, especially if you are in a trial period
Policy changes take effect immediately upon posting to our website

Alternative Payment Arrangements

If we are unable to process the full payment amount of $99 USD for a monthly subscription due to payment method limitations, your account may be automatically converted to a weekly payment plan at $22.78 USD per week
This weekly payment arrangement may divide your monthly subscription cost into smaller, more manageable weekly payments until your financial situation allows for a return to regular monthly billing
You will receive immediate email notification when this conversion occurs, including details about your new payment schedule
To return to monthly billing arrangements, please contact our customer support team at [email protected] with your request and updated payment information

Customer Support and Contact Information

For any questions, concerns, or clarifications regarding our Subscription and Billing Policy, please contact our dedicated customer support team at [email protected]. We strive to respond to all inquiries within 24-48 hours during business days.

By subscribing to FlowFinds, you acknowledge that you have read, understood, and agree to these comprehensive terms, including our auto-renewal policy, cancellation requirements, pricing policies, and currency management procedures.